Refund Policy

Effective Date: [Insert Date]

This Refund Policy outlines the conditions under which refunds may be issued for FineMenu services and products. By purchasing any FineMenu package, add-on, or hardware, you agree to this Refund Policy.

1. One-Time Service Nature

FineMenu provides custom, one-time digital menu setup services. Each project involves creative work, design, and 3D modeling tailored specifically to the client’s restaurant.

Due to the customized nature of our services, refunds are limited as outlined below.

2. Service Refunds

2.1 Before Work Has Started

If you request a cancellation before any work has begun, you may be eligible for a full refund, minus any payment processing fees.
Work is considered started once onboarding, menu preparation, design planning, or 3D modeling begins.

2.2 After Work Has Started

No refunds are available once work has started.
This includes partially completed projects, revisions in progress, or delivered previews.

2.3 After Delivery

Once the digital menu has been delivered, the service is considered complete.
No refunds will be issued after final delivery or approval.

3. Packages & Included Scope

Refunds will not be issued due to:

A change of mind after purchase
Misunderstanding of package inclusions
Dissatisfaction based on subjective preferences after revisions
Delays caused by late or incomplete client-provided materials

Clients are responsible for selecting the appropriate package for their menu size.

4. Add-Ons & Extras

Extra 3D dishes, menu updates, and custom requests are non-refundable once work begins
Add-ons purchased after initial setup follow the same refund rules as core services

5. Hardware Refunds (FineCall)

If you purchase FineCall hardware:

Hardware may be eligible for a refund only if unused and returned in original packaging
Return requests must be made within 14 days of delivery
Return shipping costs are the responsibility of the customer
Used, damaged, or incomplete hardware is not refundable

Refunds for hardware are issued only after inspection and approval.

6. No Performance-Based Refunds

FineMenu does not offer refunds based on:

Sales performance
Customer engagement
Menu scan frequency
Business outcomes or expectations

Results vary depending on location, staff usage, customer behavior, and other external factors.

7. Payment Disputes & Chargebacks

Clients agree to contact FineMenu first to resolve any concerns before initiating a chargeback or payment dispute.

Unjustified chargebacks may result in:

Immediate service termination
Revocation of usage rights
Additional administrative or recovery fees

8. Policy Changes

FineMenu reserves the right to update this Refund Policy at any time. Changes will apply to future purchases only and will be posted with an updated effective date.