Terms of Service

Effective Date: [Insert Date]

These Terms of Service ("Terms") govern your use of FineMenu’s services, products, and website (collectively, the "Service"). By purchasing, accessing, or using FineMenu, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

1. About FineMenu

FineMenu is a professional one-time digital menu setup service, not software or a subscription platform. We design, build, and deliver complete digital menus featuring realistic 3D food visuals, QR codes, and optional add-ons for restaurants, hotels, cafés, and hospitality venues.

2. Scope of Services

Depending on the package selected, FineMenu may provide:

Digital menu design and setup
A defined number of realistic 3D dish visuals
QR codes linked to the digital menu
Multi-language menu structure (based on client-provided content)
One-time delivery of a ready-to-use digital menu

FineMenu does not provide:

Ongoing hosting guarantees unless explicitly stated
Monthly subscriptions
POS integration unless agreed separately
Unlimited revisions or updates

3. Packages & One-Time Payment

All FineMenu packages are one-time setup services with no subscription or recurring fees.

Package details (including number of 3D dishes, pricing, and delivery scope) are defined at the time of purchase:

Basic Setup
Pro Setup
Premium Setup

Payment is required in full before work begins, unless otherwise agreed in writing.

4. Client Responsibilities

You agree to:

Provide accurate menu items, descriptions, prices, translations, and reference materials
Confirm dietary, allergen, and legal food information
Review and approve previews in a timely manner
Ensure QR codes are used in compliance with local regulations

FineMenu is not responsible for incorrect information supplied by the client.

5. Revisions & Changes

Reasonable revisions are included during the initial setup phase only
Requests after final delivery are considered menu updates and billed per request
Additional 3D dishes beyond the package limit are billed per dish

6. Delivery & Timeline

Estimated delivery timelines are provided in good faith but are not guaranteed. Delays may occur due to:

Late or incomplete client materials
Revision requests
Technical or creative complexity

FineMenu is not liable for business losses due to delivery delays.

7. Intellectual Property

FineMenu retains ownership of all design frameworks, templates, and 3D modeling techniques
Upon full payment, the client receives a commercial license to use the delivered digital menu and 3D visuals for their own business
Resale, redistribution, or reuse for third parties is prohibited without written permission

8. Optional Add-Ons

Optional services and products may include:

Extra 3D dishes
Menu updates
Custom QR stands
FineCall hardware (call buttons and smartwatch receivers)

Add-ons are billed separately and governed by these Terms.

9. Hardware (FineCall)

If you purchase FineCall hardware:

Hardware is sold as a one-time purchase with no subscription
FineMenu is not responsible for misuse, physical damage, or improper installation
Warranty coverage (if any) is limited to manufacturer terms

10. Refund Policy

Due to the custom nature of our services:

All payments are non-refundable once work has started
No refunds are issued for completed or partially completed services
Hardware refunds are subject to condition and approval

11. Limitation of Liability

To the maximum extent permitted by law, FineMenu shall not be liable for:

Loss of revenue, profits, or business opportunities
Misuse of QR codes or menus
Customer decisions influenced by menu visuals
Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid for the Service.

12. No Performance Guarantees

FineMenu does not guarantee:

Increased sales or customer engagement
Specific customer behavior
Compatibility with all future devices or browsers

Marketing and performance outcomes depend on multiple external factors beyond our control.

13. Termination

FineMenu reserves the right to refuse or terminate service if:

The client violates these Terms
Abusive, fraudulent, or illegal behavior is identified
Payment obligations are not met

Termination does not entitle the client to a refund.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where FineMenu operates, unless otherwise required by law.