Shipping Policy

Effective Date: [Insert Date]

This Shipping Policy explains how FineMenu handles the delivery of physical products, including FineCall hardware and any other optional physical items. By placing an order with FineMenu, you agree to this Shipping Policy.

1. Digital Services (No Shipping Required)

FineMenu’s core services — including digital menu setup, 3D dish visuals, QR codes, and menu links — are digital-only services.

No physical shipping is required for digital services
Delivery is made electronically via link, email, or secure access
Digital delivery timelines are provided during onboarding

2. Physical Products Covered by This Policy

This Shipping Policy applies only to physical items, including but not limited to:

FineCall call buttons
Smartwatch receivers
Charging docks
Replacement chargers or hardware add-ons

3. Processing Time

Hardware orders are typically processed within 2–5 business days after payment confirmation
Orders placed on weekends or holidays are processed on the next business day
Processing time does not include shipping transit time

FineMenu is not responsible for delays caused by incomplete shipping information or payment issues.

4. Shipping Methods & Carriers

Shipping methods and carriers are selected based on destination and availability
Tracking information will be provided when available
Carrier selection may vary by region

FineMenu does not guarantee delivery times once the shipment has been handed over to the carrier.

5. Shipping Rates

Shipping fees, if applicable, are calculated at checkout or communicated before shipment
Shipping costs are non-refundable once an order has shipped

Customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer.

6. International Shipping

FineMenu may ship hardware internationally, subject to availability.

Please note:

Delivery times vary by country
Customs clearance may cause delays
FineMenu is not responsible for customs-related issues or additional charges

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

FineMenu is not liable for:

Delays due to incorrect or incomplete addresses
Lost shipments caused by address errors
Additional shipping costs resulting from re-delivery requests

8. Damaged or Lost Shipments

8.1 Damaged Items

If your order arrives damaged:

Notify FineMenu within 48 hours of delivery
Provide clear photos of the damaged item and packaging

Claims submitted after 48 hours may not be accepted.

8.2 Lost Shipments

If tracking shows a shipment as lost, FineMenu will assist with a carrier investigation
Replacement or refund decisions are subject to carrier confirmation

9. Delivery Delays

FineMenu is not responsible for shipping delays caused by:

Carriers or customs authorities
Weather conditions or force majeure events
Strikes, natural disasters, or global disruptions

10. Returns & Shipping

Return shipping conditions are governed by our Refund Policy.

Customers are responsible for return shipping costs unless otherwise stated
Returned items must be unused and in original packaging

11. Policy Updates

FineMenu reserves the right to update this Shipping Policy at any time. Changes will apply to future orders only and will be posted with an updated effective date.